General terms and conditions of sale
The submission of an order implies the customer’s knowledge and acceptance of the following general terms and conditions of sale.
SPECIAL PARTS AND WARRANTIES: CONVESA offers a 25-YEAR WARRANTY for products in the ranges identified in this price list with the seal “25-YEAR WARRANTY”, from the date of purchase, under the conditions set out below:
THE WARRANTY COVERS: The repair or replacement of damaged parts or sections, including round-trip transport to the distributor’s premises where the sale was made.
THE WARRANTY DOES NOT COVER:
PRICES: Prices shall be those of the current price list net of discounts, except where specific discounts have been agreed or established for a particular order. Special offer discounts for a specific range do not apply to common parts from other ranges.
PACKAGING: As specified in the brochure or price list of each product. Where nothing is indicated, it is understood that products may be supplied unpackaged.
PAYMENT TERMS: The payment term shall not exceed the maximum period established by current law. For credit transactions, CONVESA will carry out a prior assessment to assign a risk classification.
TAXES: Taxes shall be borne by the buyer and applied in accordance with current legislation.
ORDER CANCELLATION: Items not in stock and manufactured to order cannot be cancelled or modified once production has started or is in progress. We reserve the right to request advance payments for special orders when deemed necessary.
RETURNS: Non-defective products may be returned provided they are from our stock and returned within a maximum period of 15 days. Such products will undergo a quality control process similar to that carried out when leaving the factory, and only those that pass will be credited. Those that do not pass will be stored at Convesa warehouses for two months at the customer’s disposal; after this period, if not collected, they will be scrapped. A depreciation of 15% will be applied to credited products to cover transport, inspection, handling, management, packaging, etc. Our products are subject to strict quality control. If, despite this, defective material is supplied, we are only responsible for replacing it, and no other charges will be accepted. To proceed with replacement, it is essential that we are notified within one week of receipt and that the disputed material is returned.
SHIPPING: MAINLAND SPAIN: Shipping will be paid* for a single delivery on orders over €800 net (€500 for Toledo, Segovia, Ávila, Guadalajara and Ciudad Real. €200 for the Madrid Region). OTHER AREAS (Balearic Islands, Canary Islands, Ceuta, Melilla): Shipping will be paid for orders over €2,000 net.
*Transport costs shall never exceed 10% of the net order amount. The remaining cost will be borne by the customer.
SPECIAL PARTS AND WARRANTIES: CONVESA offers a 25-YEAR WARRANTY for products in the ranges identified in this price list with the seal “25-YEAR WARRANTY”, from the date of purchase, under the conditions set out below:
THE WARRANTY COVERS: The repair or replacement of damaged parts or sections, including round-trip transport to the distributor’s premises where the sale was made.
THE WARRANTY DOES NOT COVER:
- Installation work for the replacement chimney, nor the removal of the damaged one.
- Any chimney in which a non-CONVESA part has been installed, or even if it is CONVESA parts, if they are not approved as modular chimney components.
- Any chimney that is not correctly installed in accordance with current regulations and CONVESA’s specific installation guidelines.
- Any chimney installed outdoors that is not double-walled with insulation and a steel outer wall.
- Any chimney installed in marine or polluted environments that does not have an outer wall made of AISI 316 stainless steel or other equivalent material.
- Chimneys with an inner wall made of AISI 304 stainless steel installed in: condensing or low-temperature boilers, systems using solid fuels, or generator sets with heat recovery systems.
- Any chimney that does not meet the requirements stated in its designation: maximum temperature, pressure type, condensate resistance, corrosion resistance, soot fire resistance, or minimum distance to materials.
- Any chimney whose sizing does not comply with the applicable calculation standards.
- Defects attributable to impacts, flooding, crushing, inappropriate operating conditions, extreme environmental conditions, or damage caused by disasters such as fire, earthquakes, war, terrorist acts, etc.
PRICES: Prices shall be those of the current price list net of discounts, except where specific discounts have been agreed or established for a particular order. Special offer discounts for a specific range do not apply to common parts from other ranges.
PACKAGING: As specified in the brochure or price list of each product. Where nothing is indicated, it is understood that products may be supplied unpackaged.
PAYMENT TERMS: The payment term shall not exceed the maximum period established by current law. For credit transactions, CONVESA will carry out a prior assessment to assign a risk classification.
TAXES: Taxes shall be borne by the buyer and applied in accordance with current legislation.
ORDER CANCELLATION: Items not in stock and manufactured to order cannot be cancelled or modified once production has started or is in progress. We reserve the right to request advance payments for special orders when deemed necessary.
RETURNS: Non-defective products may be returned provided they are from our stock and returned within a maximum period of 15 days. Such products will undergo a quality control process similar to that carried out when leaving the factory, and only those that pass will be credited. Those that do not pass will be stored at Convesa warehouses for two months at the customer’s disposal; after this period, if not collected, they will be scrapped. A depreciation of 15% will be applied to credited products to cover transport, inspection, handling, management, packaging, etc. Our products are subject to strict quality control. If, despite this, defective material is supplied, we are only responsible for replacing it, and no other charges will be accepted. To proceed with replacement, it is essential that we are notified within one week of receipt and that the disputed material is returned.
SHIPPING: MAINLAND SPAIN: Shipping will be paid* for a single delivery on orders over €800 net (€500 for Toledo, Segovia, Ávila, Guadalajara and Ciudad Real. €200 for the Madrid Region). OTHER AREAS (Balearic Islands, Canary Islands, Ceuta, Melilla): Shipping will be paid for orders over €2,000 net.
*Transport costs shall never exceed 10% of the net order amount. The remaining cost will be borne by the customer.
